Apple sales suffer rare holiday drop amid iPhone X concerns – CNET


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Apple sales suffer rare holiday drop amid iPhone X concerns

Apple says the iPhone X has been its top-selling phone since it shipped in November, but total sales missed expectations.

iphone-x-iphone-8-plus

The iPhone X and the iPhone 8 were the big drivers of Apple’s holiday season. 

Óscar Gutiérrez/CNET

Just how well the iPhone X performed remains a mystery, but one thing’s for sure: Apple sold boatloads of iPhones. But apparently, not enough boats. 

The Cupertino, Calif., consumer electronics giant said Thursday that it sold 77.3 million iPhones, down 1 percent from a year ago. Bernstein analyst Toni Sacconaghi had pegged the company to sell around 79 million iPhones in the period. 

While Apple doesn’t break out the sales figures for specific iPhone models (which include the iPhone 8, 8 Plus and older units), the decrease should do little to quell the chatter about whether the iPhone X was a flop during the holiday season. The expectation was for the iPhone X to be a hard-to-find item after it launched in November, but many customers were able to easily get one after the first few weeks, suggesting demand wasn’t as strong as expected. 

Then there’s the talk that iPhone X sales have dropped even further in the new year, with several reports pointing to Apple halving the production run of the phone to 20 million units. On Monday, Sacconaghi cut his estimate for iPhone sales in the current quarter to 53 million from 66 million. 

The pricier iPhone lineup still drove the company to post all-time records in quarterly profit and revenue. And CEO Tim Cook says the iPhone X remains the top seller. 

“iPhone X surpassed our expectations and has been our top-selling iPhone every week since it shipped in November,” he said in a press release. 

A rough holiday

Apple ended 2017 in unusual fashion. 

There was, of course, the split timing of the release of its new iPhones, with the iPhone 8 and 8 Plus debuting on Sept. 22 and the iPhone X launching on Nov. 3. Apple also pushed the iPhone X’s starting price to $999 — unchartered territory for a super-premium phone. 

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In December, Apple admitted it issued a software update that allowed the company to slow down older iPhones to better deal with aging batteries and cold conditions. That sparked a huge consumer backlash, causing Apple to cut the price of its battery replacement service by $50, to $29. The US Securities and Exchange Commission and Department of Justice are investigating how the company disclosed the information. Apple said it’s responding to the government inquiries

The bad publicity and the fact that consumers could swap out the battery on their existing iPhone on the cheap may have had a negative effect on iPhone demand. 

Bottom line

The move to the more expensive iPhone did help its revenue. The company’s iPhone unit generated $61.58 billion in revenue, up 13 percent from a year ago. 

The company’s iPad sales also saw continued improvement, with its 13.2 million units shipped up 1 percent amid a 6 percent increase in revenue. The company is seeing a flicker of life come back to the tablet business, largely for education and business use. While the iPad was wildly popular a few years ago, consumers feel less of a need to upgrade to a new version, preferring to spend their money on other gadgets — like a new phone. 

Apple said there are 1.3 billion active installed devices out there, an increase of 30 percent in 2 years. 

Its second most important contributor to revenue was its services business, which includes Apple Music and its App Store. It generated $8.47 billion in revenue, up 18 percent from a year ago. 

Apple’s net income rose to $20.07 billion, or $3.89 a share, from $17.9 billion, or $3.36 a share, a year ago. 

Revenue rose to $88.29 billion from $78.35 billion.

Analysts had expected earnings of $3.86 a share and revenue of $87.28 billion, according to Yahoo Finance.

Apple shares slipped 1.4 percent to $165.50 in after-hours trading.

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